CrashPlan Community Forum – Support & Assistance

Migration from CrashPlan Home to CrashPlan for Small Business

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By now many users have migrated their CrashPlan Home installations to the new low-end offering of Code42’s CrashPlan, but there may be some waiting to do this later on this year.

So here’s the required/recommended procedure to migrate your backup, using a Synology NAS:

  1. Preparation:
    1. I’ll assume you have your community package CrashPlan app running normally on your Synology. If not, please install it and make sure it is running properly.
    2. Also, do not uninstall it.
    3. Search your e-mail inbox for the CrashPlan migration e-mail from Code42 (you should have received a few similar ones, with a subject similar to: “BE PREPARED: Select your new backup plan today“)
    4. Have your payment information available
  2. Migration:
    1. Click the migration button on the e-mail Code42 sent you and follow “Continue to Small Business”:
    2.  After you login, you will be presented with a list of devices to migrate. These will include mobile devices (if you used the CrashPlan app) as well. Your device will be one of those (probably at the top, check the size and last seen timestamp). If size is marked as zero (as mine was), then your client might be/need synchronising file information, go check it out. I opted to wait out for this process to reach an end before going any further, but I reckon it may be unnecessary.
    3. After going through all the process and marking a bunch of checks, the migration process will be done:
  3. Setting up CrashPlan PRO:
    1. At this point your CrashPlan Package should have shutdown (it tries to upgrade and then crashes). Log in Code42’s CrashPlan PRO Administration Console by following this link: :
    2. You probably can ignore the fact that there is apparently no data and also the red trial message box at the bottom, but if you haven’t entered credit card information at any point and received a confirmation of purchase e-mail, then you should follow the link
    3. On the menu, choose App Downloads and then download the Linux (.tgz) package (at the time of writing this version was 4.9). Move this file to your public share on your Synology, patters’ package will use it to install.
    4. Do not uninstall the CrashPlan Home package yet.
    5. Now back to your Synology’s DSM > Package Manager > Community section. Install the “CrashPlan PRO” package. Let it run, check if it stops after a while, and then start it up again.
    6.  After that, it’s time to fix your .ui_info files (which are located in the same place as the original CrashPlan for Home client and package), and you should be back in, with CrashPlan PRO running!
    7. You can now remove your original CrashPlan for Home client from the Package Manager.
    8. Finally, don’t forget to make necessary post-setup adjustments:

CrashPlan Post Install Tips and Optimisation

Final note: remember that the client on your computer is running in the background as a service and that isn’t necessary, so you can disable it. On Windows just use the Services applet to disable the service and on macOS issue these commands in Terminal:

sudo launchctl unload /Library/LaunchDaemons/com.crashplan.engine.plist
sudo mv /Library/LaunchDaemons/com.crashplan.engine.plist /Library/LaunchDaemons/com.crashplan.engine.plist.bak


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