I’ve been running Crashplan (Home, Free) on Windows 7 for several years without any issues other than automatic upgrades failing to complete once in awhile. (Downloading the latest installer and running that fixes it; a bit annoying but not serious.) However this is a problem: I haven’t had a successful backup in 45 days, the UI sits at “Connecting to backup destination” forever.
The backup destination is a 1TB USB drive with 407 GB free. I can open the drive in Windows Explorer and do whatever like such as create new folders and copy files — Note: I’ve not touched the CP backup folder at all.
I decided to poke around in the Crashplan folder on the backup drive, and noticed that 3 files are updated today, and 3 more from 2 weeks ago (the last time I cleared cache I think). So clearly it is connecting to the drive in some manner.
I’ve been there as well, on my Synology. As I’ve written somewhere in the past, sometimes CrashPlan just won’t run and it’s hard to know why.
If you haven’t gone through the guide below, please do. It will have some steps you might have done already but please read through it, as I believe it covers most of the common fixes for that kind of behavior – particularly the compact part:
Increasing the java heap size from 1024 to 2048 had no noticeable effect. The “compact” button doesn’t do anything, I expect because it has to complete connecting to backup destination to do that. I didn’t try clearing the cache (would have been the 4th time).
I did get a notice in the Crashplan UI about a failed upgrade. I hit retry, which was followed by a downloading message and then a reboot. There is a curiosity here. Control Panel Add/Remove Programs reports Crashplan 22.214.171.124 was installed on 2017-Jun-13, while version in the CP command console reports 2015 two years older, but same version number:
I don’t see a control for disabling a backup set. Do I just change from [Always] to [Between specified times] and then uncheck all the days?
…oh that’s curious. I have 3 backup sets (User Profiles, Pictures, Music), however the configuration controls only work on the 1st one. In the other 2 the [change] buttons are disabled and clicking [Always] and [Now] has no effect.
Crashplan tech support did respond to my query. After submitting my logs they were able to immediately point out disk I/O errors. Chkdsk /F reported a bad sector within the Crashplan destination folder. After fixing that Crashplan was able to connect to the destination and continue backing up. I’ll let that finish and then move everything to a new disk.
Looking through the service logs (the other zip file), I am seeing over 3000 of the following errors since May 15, 2017 in relation to your G:\ drive.
The request could not be performed because of an I/O device error
I would encourage you to run a disk health check on this drive to confirm there is not any major corruption and if your hard drive can repair itself. If that does not resolve the issue, you may have luck by moving the archive to either a different folder on the drive or a different drive altogether.
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This topic has 11 replies, 2 voices, and was last updated 2 months, 4 weeks ago by Matt.Viewing 12 posts - 1 through 12 (of 12 total)
June 12, 2017 at 04:28
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