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Upgrading to CrashPlan 4.5.0.0036 deleted CrashPlan

Home Forums CrashPlan on Synology DiskStation NAS Upgrading to CrashPlan 4.5.0.0036 deleted CrashPlan

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #351

    Charles
    Participant

    Hi;

    I noted today that CrashPlan required an update today to 4.5.0036 so i clicked on the Install Button under the Package Updates in my Synology 5.1-5022 Update 5 OS.  After I clicked on the Accept License button, the application stated that another package was being configured and to try again later.  I knew that there were no other packages being installed currently so I ssh’d into the server.  After logging in as admin, I noted that the contents of /var/packages/CrashPlan/ was empty.  The installer had deleted the entire contents of the CrashPlan application.  Attempting to reinstall CrashPlan always gives me the ‘Another Package is being configured..’ message, even after a reboot of the server.  I’m unable to delete the CrashPlan folder even though it is empty as shown by the du command for the /var/packages/CrashPlan folder.  Please advise on how to: 1) Manually install CrashPlan, or 2) Delete the CrashPlan folder so that I can attempt a re-installation.

    Thank you,

    #352
    an
    an
    Keymaster

    Hi; I noted today that CrashPlan required an update today to 4.5.0036 so i clicked on the Install Button under the Package Updates in my Synology 5.1-5022 Update 5 OS. After I clicked on the Accept License button, the application stated that another package was being configured and to try again later. I knew that there were no other packages being installed currently so I ssh’d into the server. After logging in as admin, I noted that the contents of /var/packages/CrashPlan/ was empty. The installer had deleted the entire contents of the CrashPlan application. Attempting to reinstall CrashPlan always gives me the ‘Another Package is being configured..’ message, even after a reboot of the server. I’m unable to delete the CrashPlan folder even though it is empty as shown by the du command for the /var/packages/CrashPlan folder. Please advise on how to: 1) Manually install CrashPlan, or 2) Delete the CrashPlan folder so that I can attempt a re-installation. Thank you,

     

    Hi,

    Have you tried rebooting your Synology? That seems to be an issue with DSM.

    Cheers

     

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    #354

    Charles
    Participant

    Thank you for your reply.  I’ve tried rebooting, and power cycling the NAS.  Both attempts still leave a “Another Package is being configured..” message when I attempt to start/stop any application or attempt to install the CrashPlan application.

    #356
    an
    an
    Keymaster

    Yeah, that does sound like something wrong with DSM more than with CrashPlan itself.

    There’s probably a process running that you could try to kill with ssh.

    You  could try looking for running 3rd Party packages you’ve installed and cannot stop from DSM’s package manager:

    1. Use “ps” to list all processes or “ps | grep -i XXXXX“, where XXXXX is a process name string you’re looking for, like “Crashplan”
    2. Take note of the PID of that process (1st column, number)
    3.  Use “kill -0 YYYYYY” where YYYYYY is the PID you’ve taken note.
    4. remove or rename the package folder from /volume1/@appstore/ (volume1 may be different)
    5. Reboot using “sudo restart” or “sudo shutdown -halt now
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https://i2.wp.com/crashplanbackup.com/wp-content/uploads/2015/11/crashplan-fix.png?fit=512%2C512&ssl=1https://i2.wp.com/crashplanbackup.com/wp-content/uploads/2015/11/crashplan-fix.png?resize=150%2C150&ssl=1CharlesHome › Forums › CrashPlan on Synology DiskStation NAS › Upgrading to CrashPlan 4.5.0.0036 deleted CrashPlan This topic has 3 replies, 2 voices, and was last updated 1 year, 11 months ago by  an.Viewing 4 posts - 1 through 4 (of 4 total) Author Posts December 15, 2015 at 23:47 #351 CharlesParticipant Hi; I noted today that...Unofficial Help & Support Forum for CrashPlan, Cloud Backup and Cloud Storage Solutions - Find Help, Support and a Knowledge base

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