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Stuck at analyzing a file

Home Forums CrashPlan on Synology DiskStation NAS Stuck at analyzing a file

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  • #384

    merkens11
    Participant

    Recently I upgraded CrashPlan to version 4.5.0.
    Since the new version it says “Backup running”, but it’s stuck at analyzing a file. It’s not uploading any files.

    I have tried reinstalling Crashplan and played around with memory settings (before I upgraded to version 4.5.0 I was using USR_MAX_HEAP=3072M which was working fine). I have also compacted the data set and erased the local cache, but this had no effect.

    I have a Synology DS1515+ with 16GB physical memory.

    #385
    an
    an
    Keymaster

    Hi @merkens11, sorry to hear about that. I actually had that issue myself for several weeks before I could break out of it.

    In the end I wrote this article linked below with what I found that *might* have contributed to solve it, which hopefully will be of some use to you:

    http://crashplan.setepontos.com/fixes-for-crashplan-randomly-restarting-or-not-backing-up/

    Good luck and do check back!

     

    ps. the forum thread I opened back then:

    http://crashplan.setepontos.com/forums/topic/crashplan-stopped-backing-up-solved/

     

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    #386

    merkens11
    Participant

    I have tried the things from your article, but they did not help.

    #387
    an
    an
    Keymaster

    You might try to create a secondary backup set with a very small file set just to see if it uploads it and set a very narrow schedule for  the main one while debugging.

     

    Also, have you looked for errors in the logs?

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