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CrashPlan Community Forum – Support & Assistance

July 11th: Another update pushed to NAS, app stopped again

Home Forums CrashPlan on Synology DiskStation NAS July 11th: Another update pushed to NAS, app stopped again

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  • #637

    Loh Phat
    Participant

    A reboot won’t fix it.  Last log entry shows extracting upgrade file.

    I 07/11/16 02:57PM Downloading a new version of CrashPlan.
    I 07/11/16 02:58PM Download of upgrade complete – version 1435813200470.
    I 07/11/16 02:58PM CrashPlan has downloaded an update and will restart momentarily to apply the update.
    I 07/11/16 02:58PM Installing upgrade – version 1435813200470
    I 07/11/16 02:58PM Upgrade installed – version 1435813200470
    I 07/11/16 02:58PM CrashPlan stopped, version 4.7.0, GUID 733240000133984562
    I 07/12/16 12:20AM Synology extracting upgrade from /var/packages/CrashPlan/target/upgrade/1435813200470_344.jar

    #647
    an
    an
    Keymaster

    Yeah, it’s the same for me, except for that last line which is not on my log (I would guess yet). I haven’t tried to fiddle with this yet, or if anyone else has found a solution, but hopefully there is one.

     

    One thing I read from another user at patters blog (where they also didn’t find a solution yet), was that this new upgrade comes without a syno_package.vars file, which is an additional hassle to handle the java memory heap size change when necessary.

     

     

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    #677
    an
    an
    Keymaster

    Ok, I managed to get working again. Based on a reply from Wayne at patters’ site, here’s what I’ve done:

     

    1. Remove the CrashPlan package using DSM
    2. Connect to the headless server by SSH and remove “/var/lib/crashplan
      sudo rm -R /var/lib/crashplan

      – keep SSH connection open

    3. Reinstall the CrashPlan package using DSM
    4. In my case I had to Stop and Start the package again
    5. Use the SSH connection to make the necessary .ui_token arrangements
    6. Open CrashPlan on your desktop, and login. In my case I had to adopt the previous backup
    7. With CrashPlan open, set your java heap size by entering “java mx XXX, restart” on the internal command line.

     

    I didn’t have to move any jar files, this was wall that was necessary!

     

    Here’s the post I created for this, I’ll edit it as needed:

    CrashPlan 4.7.0 Installation Fix for Synology (1435813200470_344 July 2016)

     

     

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