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CrashPlan Community Forum – Support & Assistance

Destination "Waiting for connection" when connecting from outside network

Home Forums CrashPlan on Synology DiskStation NAS Destination "Waiting for connection" when connecting from outside network

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  • #574

    iRonin
    Participant

    Hi All!

    I’ve got CP working on my local network, I can also connect from CP UI to CP on Synology from outside my network using public IP; however the backup to that destination is not working, it keeps saying “Waiting for connection”. I’ve opened both CP ports to outside.
    Any ideas?

    Thanks!

    #575
    an
    an
    Keymaster

    Hi All! I’ve got CP working on my local network, I can also connect from CP UI to CP on Synology from outside my network using public IP; however the backup to that destination is not working, it keeps saying “Waiting for connection”. I’ve opened both CP ports to outside. Any ideas? Thanks!

    Hi!

    Have you checked this kb article at code42?

    https://support.code42.com/CrashPlan/4/Troubleshooting/Connections_Between_Computers

     

    I’ve also picked this very old comment in a thread that might help:

    So if you have a restrictive firewall and don’t have UPnP enabled, then you’re probably running into the same problem I did. I decided to whitelist the Code42’s IP range (50.93.246.0/24) for port 4242, and things just started to work after that. The other option would have been to enable UPnP, and that might have solved the problem too but I didn’t try.

     

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    #576

    iRonin
    Participant

    Thanks for the link acn!

    It actually started working all by itself after a while so all is good 🙂 Thank you!

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