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Crashplan Splash Screen Hanging….

Home Forums CrashPlan on Synology DiskStation NAS Crashplan Splash Screen Hanging….

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  • #932

    Joe
    Participant

    Hey guys,

    I’m running DSM 6.1-15047 and Crashpln 4.8.0. Whenever I start crashplan the slpash screen just hangs. Has this happened to anyone before? Is there a way to roll back my DSM version? Any and all help is SUPER appreciated. Thanks!

    #933
    an
    an
    Keymaster

    Hey guys, I’m running DSM 6.1-15047 and Crashpln 4.8.0. Whenever I start crashplan the slpash screen just hangs. Has this happened to anyone before? Is there a way to roll back my DSM version? Any and all help is SUPER appreciated. Thanks!

    Hi @Joe,

    It could be a few different issues, but you didn’t mention if this a new install, after a package update or if it was just running fine up to now.

    In any case, you should verify:

    • Current .ui_info settings:

    https://crashplan.setepontos.com/conneting-to-the-headless-nas-update-the-ui_token-file-procedure/

    • Check the Java Heap right after it starts (i.e. before taking up RAM), as decribed in Part 1:

    https://crashplan.setepontos.com/fixes-for-crashplan-randomly-restarting-or-not-backing-up/

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    #934

    Joe
    Participant

    This is a new install. I’m not sure I understand this part of the article:

    Get the key by entering:
    cat /var/lib/crashplan/.ui_info ; echo

    I’ve changed the to UI files on my local machine. I didn’t change anything on the NAS itself. Sorry, I’m a total newb at this.

    #937
    an
    an
    Keymaster

    You need to get the “key” that is inside the .ui_file file on the NAS. For that you need to connect via command line (SSH) to the NAS (you can’t do it with the graphical interface).

    The contents of the .ui_file file on your desktop needs to beexactly the same of that in your NAS, but considering the IP address needs to be pointing to the NAS (i.e. it cannot be 0.0.0.0).

     

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