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Crashplan Pro not running on Synology 6.0.1 this morning?

Home Forums CrashPlan on Synology DiskStation NAS Crashplan Pro not running on Synology 6.0.1 this morning?

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  • #577

    Gonzo
    Participant

    So I came into work this morning to find Crashplan pro isn’t running on my Synology box this morning?  The view log option in the package just says stopping CrashplanPRO.  No errors or anything.  I try to start it and goes directly back to stopped.  Anyone have any ideas?

    #578

    Gonzo
    Participant

    Ended up uninstalling and reinstalling.  It started up fine.  Now the bigger question, why would it have stopped and then fail to start?

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    #579
    an
    an
    Keymaster

    Ended up uninstalling and reinstalling. It started up fine. Now the bigger question, why would it have stopped and then fail to start?

    That’s one tough question to answer. From my own experience, there are usually 3 culprits:

    • Your dataset is increasing and requiring more RAM allocation (the “java heap size”) – or the previous value was reset somehow;
    • The auto-upgrade process of the package fails because they change something and then patters takes a while to fix the package accordingly
    • Just because. I have had situations that it appeared to be something wrong with the installation, tried a bunch of different things to fix those, and in the end it started working like nothing happened a few days later. Other users have also experienced similar events.

     

    Cheers

    #581

    Gonzo
    Participant

    Do I need to restart the Crashplan service after increasing the Java Heap Size?

    #582
    an
    an
    Keymaster

    Do I need to restart the Crashplan service after increasing the Java Heap Size?

    Yes. After that check if the current java heap is as intended, here’s more information for your reference:

    https://crashplan.setepontos.com/fixes-for-crashplan-randomly-restarting-or-not-backing-up/

     

     

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