- June 8, 2016 at 11:56 #577
So I came into work this morning to find Crashplan pro isn’t running on my Synology box this morning? The view log option in the package just says stopping CrashplanPRO. No errors or anything. I try to start it and goes directly back to stopped. Anyone have any ideas?June 8, 2016 at 12:28 #578
Ended up uninstalling and reinstalling. It started up fine. Now the bigger question, why would it have stopped and then fail to start?AdvertisementJune 9, 2016 at 12:04 #579
Ended up uninstalling and reinstalling. It started up fine. Now the bigger question, why would it have stopped and then fail to start?
That’s one tough question to answer. From my own experience, there are usually 3 culprits:
- Your dataset is increasing and requiring more RAM allocation (the “java heap size”) – or the previous value was reset somehow;
- The auto-upgrade process of the package fails because they change something and then patters takes a while to fix the package accordingly
- Just because. I have had situations that it appeared to be something wrong with the installation, tried a bunch of different things to fix those, and in the end it started working like nothing happened a few days later. Other users have also experienced similar events.
CheersJune 9, 2016 at 12:55 #581
Do I need to restart the Crashplan service after increasing the Java Heap Size?June 9, 2016 at 14:51 #582
Do I need to restart the Crashplan service after increasing the Java Heap Size?
Yes. After that check if the current java heap is as intended, here’s more information for your reference:
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