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CrashPlan doesn’t work past “Waiting for backup”

Home Forums CrashPlan on Synology DiskStation NAS CrashPlan doesn’t work past “Waiting for backup”

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  • #294

    Cylac
    Participant

    should this work on a DS214se which only has 512MB of ram?

    I’ve tried everything to make this work and it just doesn’t work past “Waiting for backup”.

    From what I can tell from the logs I don’t see anything that should be preventing it from working.

    Is there a specific version of JAVA I should be using? I’m using whatever the latest version is on the JAVA site.

    Any firewall settings/ports I need to set?

    When I check my crashplan-temp folder I see folders being created. I only select about 20MB of files as a test to make sure it wasn’t too much.

     

    Thanks

     

    #295
    an
    an
    Keymaster

    Hi,

    You could go through the suggestions here on this KB article, they will probably help.

    Fixes for CrashPlan randomly restarting or not backing up

     

    512Mb may be enough (I believe that this is the actual default max heap size on installation of CrashPlan), but it depends how large is your data set, either on number of files and size. For example, 1Tb with lots of files will probably fail with that amount available.

     

    As for the Java version, either 1.7 or 1.8 should be fine, but use patter’s java setup, not the default QNAP package.

     

    The behavior you’re seeing is the basically what I had on my DS412+, so go through the article I pasted earlier and see if that helps.

     

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    #296

    Cylac
    Participant

    Hi, You could go through the suggestions here on this KB article, they will probably help. http://crashplan.setepontos.com/fixes-for-crashplan-randomly-restarting-or-not-backing-up/ 512Mb may be enough (I believe that this is the actual default max heap size on installation of CrashPlan), but it depends how large is your data set, either on number of files and size. For example, 1Tb with lots of files will probably fail with that amount available. As for the Java version, either 1.7 or 1.8 should be fine, but use patter’s java setup, not the default QNAP package. The behavior you’re seeing is the basically what I had on my DS412+, so go through the article I pasted earlier and see if that helps.

    Thanks for the quick reply!

    java mx gave me:

    192m

    so I’m assuming that’s fine.

    I also cleared the cache using the instructions on code42’s site. (said it was successful)

    I set everything up using patters‘s instructions.

     

    Here’s what I got from the service.log

     [11.10.15 20:01:35.057 INFO  MQ-UI-1      42.service.history.HistoryLogger] HISTORY:: Start using destination CrashPlan Central (42)
    
    [11.10.15 20:01:36.114 INFO  MQ-UI-1      kup42.service.peer.ConfigUpdater] ConfigUpdater:: send()
    
    [11.10.15 20:01:36.117 INFO  MQ-UI-1      42.service.history.HistoryLogger] HISTORY:: Preferences saved by the user.
    
    [11.10.15 20:01:36.118 INFO  l-7-thread-1 kup42.service.peer.ConfigUpdater] ConfigUpdater:: START SendConfigUpdate
    
    [11.10.15 20:01:36.121 INFO  l-7-thread-1 kup42.service.peer.ConfigUpdater] ConfigUpdater:: Connected and sending config (configDateMs=1447203684593).
    
    [11.10.15 20:01:36.313 INFO  MQ-UI-1      backup42.service.ui.UIController] UserActionResponse: [email protected][ session=715474571168401250 ]
    
    [11.10.15 20:01:36.820 INFO  MQ-Peer-1      com.backup42.service.CPService] MY AUTHORITY CHANGE:: [email protected][guid=42, name=CrashPlan Central, authorityGuid=4200, destinationGuid=42, fullAddress=central.crashplan.com:443, publicAddress=null, userId=1, cpc, host, availableTarget, connected, transportPbKRequestable, transportPbK=X509.checksum(be4b2a71961d23dabb77ea3851a2fc8d) ], [email protected][guid=4200, name=CrashPlan Friend, authorityGuid=4200, fullAddress=central.crashplan.com:443, publicAddress=null, userId=1, cpc, host, disconnected, transportPbKRequestable, transportPbK=X509.checksum(be4b2a71961d23dabb77ea3851a2fc8d) ], merge=false
    
    [11.10.15 20:01:36.821 INFO  MQ-Peer-1    up42.service.peer.PeerController] DISCONNECT and REMOVE CPC
    
    [11.10.15 20:01:36.832 INFO  DefaultGroup   com.code42.backup.BackupEntity] BC[714896218279523394>42:: Setting keepBlockState=0 during reset(); BC[714896218279523394>42, sameOwner=f, backupConnected=f, authorized=f, usingForBackup=f, backupReady=f, backingUp=f, validating=f, closing=f, keepBlockState=0, con=0, val=0, readyCheckTime=0, MM[BT 714896218279523394>42: openCount=0, initialized = false, dataFiles.open = false, /volume1/@appstore/CrashPlan/cache/42], session=null, syncHandler=null, authority=t, hosted=t, hostedCloud=t, replacing=f, selectedForBackup=f, selectedForRestore=f, validationNeeded=f, backupUsageTime=0, [email protected][ , hasRestoreEnv=false, hasRestoreJob=false ], cacheMaintenanceState=null, BackupQueue[714896218279523394>42, running=f, #tasks=0, sets=[], env=null, [email protected][ threadName = BQTodoWkr-42, stopped = true], [email protected][ threadName = BQTaskWrk-42, stopped = true]] ];
    
    [11.10.15 20:01:36.847 INFO  DefaultGroup   com.code42.backup.BackupEntity] BC[714896218279523394>42:: DISCONNECTED. Session[id=715474571185178466, closed=true, isAcceptor=false, remoteIdentity=ENDPOINT, completedAuth=false, lat=2015-11-10T20:01:36:719, lrt=2015-11-10T20:01:36:719, lwt=2015-11-10T20:01:36:310, #pending=0, enqueued=true, local=192.168.10.20:42385, remote=216.17.8.11:443, usingProtoHeaders=true, usingEncryptedHeaders=true, WAN]; BC[714896218279523394>42, sameOwner=f, backupConnected=f, authorized=f, usingForBackup=f, backupReady=f, backingUp=f, validating=f, closing=f, keepBlockState=0, con=0, val=0, readyCheckTime=0, MM[BT 714896218279523394>42: openCount=0, initialized = false, dataFiles.open = false, /volume1/@appstore/CrashPlan/cache/42], session=null, syncHandler=null, authority=t, hosted=t, hostedCloud=t, replacing=f, selectedForBackup=f, selectedForRestore=f, validationNeeded=f, backupUsageTime=0, [email protected][ , hasRestoreEnv=false, hasRestoreJob=false ], cacheMaintenanceState=null, BackupQueue[714896218279523394>42, running=f, #tasks=0, sets=[], env=null, [email protected][ threadName = BQTodoWkr-42, stopped = true], [email protected][ threadName = BQTaskWrk-42, stopped = true]] ];
    
    [11.10.15 20:01:37.328 INFO  MQ-Peer-1      com.backup42.service.CPService] MY AUTHORITY CHANGE:: SPLIT. authorityGuid=false
    
    [11.10.15 20:01:37.331 INFO  MQ-Peer-1      com.backup42.service.CPService] Using authority provided addresses. primaryAddress=central.crashplan.com:443
    
    [11.10.15 20:01:37.332 INFO  MQ-Peer-1    service.model.VerfiyMountInfoCmd] VerfiyMountInfoCmd:: START
    
    [11.10.15 20:01:37.333 INFO  MQ-Peer-1    service.model.VerfiyMountInfoCmd] VerfiyMountInfoCmd:: DONE
    
    [11.10.15 20:01:37.335 INFO  MQ-Peer-1      com.backup42.service.CPService] Setting social network date. socialNetworkDate=1447203696284
    
    [11.10.15 20:01:37.462 INFO  MQ-Peer-1    service.model.SocialNetworkModel] SocialNetworkModel.socialNetworkDate=1447203696284
    
    [11.10.15 20:01:37.464 INFO  MQ-Peer-1    service.model.SocialNetworkModel] [email protected][guid=42, name=CrashPlan Central, nodeGuid=633404775303479297, destinationGuid=42, fullAddress=dga-sea.crashplan.com:443, publicAddress=null, userId=1, host, storageServer, target, availableTarget, disconnected, transportPbK=X509.checksum(9a112be1af8a83249b5b4501ec71cd6b) ]
    
    [11.10.15 20:01:37.465 INFO  MQ-Peer-1    service.model.SocialNetworkModel] SocialNetworkModel.computer(ME)[email protected][guid=714896218279523394, name=TITAN, fullAddress=192.168.10.20:4242, publicAddress=XXX.XXX.XXX.XXX:4242, userId=195481, self, own, availableTarget, connected, dataKeyChecksum=b01cdd2b099dc7eb454f927c0151beae ]
    
    [11.10.15 20:01:37.467 INFO  MQ-Peer-1    service.model.SocialNetworkModel] SocialNetworkModel.computer(CPC)[email protected][guid=4200, name=CrashPlan Friend, authorityGuid=4200, fullAddress=central.crashplan.com:443, publicAddress=null, userId=1, cpc, host, disconnected, transportPbKRequestable, transportPbK=X509.checksum(be4b2a71961d23dabb77ea3851a2fc8d) ]
    
    [11.10.15 20:01:37.468 INFO  MQ-Peer-1    service.model.SocialNetworkModel] [email protected][ userId=195481, name=Cylac, [email protected] ]
    
    [11.10.15 20:01:37.469 INFO  MQ-Peer-1    service.model.SocialNetworkModel] [email protected][ userId=1, name=Admin, username=admin ]
    
    [11.10.15 20:01:37.472 INFO  MQ-Peer-1    service.model.SocialNetworkModel] [email protected]72284[ 714896218279523394>42, destinationGuid=42, mountVersionTx=MountVersionTx [fcuVersion=714925337036320666, mountPointId=4022, mountVersion=1], archiveBytes=0, selectedBytes=0, selectedFiles=0, todoBytes=0, todoFiles=0, lastActivity=null, lastCompletedBackup=null, lastConnected=null, percentComplete=0.0]
    
    [11.10.15 20:01:37.473 INFO  MQ-Peer-1    up42.service.peer.PeerController] SocialNetworkModel has changed, updating peers.
    
    [11.10.15 20:01:37.513 INFO  MQ-Peer-1    manifest.BackupArchiveProperties] BackupArchiveProperties CONSTRUCTED. BackupClientProperties[ /volume1/@appstore/CrashPlan/cache/42/cp.properties; {location=/volume1/@appstore/CrashPlan/cache/42, maintenance.lastVerifyBlocksTimestamp=2015-11-10T19:56:20:799, maintenance.lastMaintenanceTimestamp=2015-11-10T19:56:20:799} ]
    
    [11.10.15 20:01:39.370 WARN  MQ-Peer-1    ckup.manifest.MultiBlockManifest] Missing file(s) in folder! Removing folder! /volume1/@appstore/CrashPlan/cache/42/cpbf0000000000000000000, [email protected][ manifestPath = /volume1/@appstore/CrashPlan/cache/42, open = false]
    
    [11.10.15 20:01:39.442 INFO  MQ-Peer-0    saging.security.SecurityProvider] SP:: Session secured in 1164 ms. Session[id=715474606216005474, closed=false, isAcceptor=false, remoteIdentity=ENDPOINT, completedAuth=false, lat=2015-11-10T20:01:39:440, lrt=2015-11-10T20:01:39:440, lwt=2015-11-10T20:01:39:320, #pending=0, enqueued=false, local=192.168.10.20:47731, remote=162.222.40.29:443, usingProtoHeaders=true, usingEncryptedHeaders=true, WAN]
    
    [11.10.15 20:01:39.537 INFO  MQ-Peer-2    saging.security.SecurityProvider] SP:: Session secured in 318 ms. Session[id=715474606165673826, closed=false, isAcceptor=false, remoteIdentity=ENDPOINT, completedAuth=false, lat=2015-11-10T20:01:39:535, lrt=2015-11-10T20:01:39:535, lwt=2015-11-10T20:01:39:333, #pending=0, enqueued=true, local=192.168.10.20:42390, remote=216.17.8.11:443, usingProtoHeaders=true, usingEncryptedHeaders=true, WAN]
    
    [11.10.15 20:01:39.555 INFO  MQ-Peer-1    backup.manifest.BlockLookupCache] BLC:: BlockLookupCache constructed - path=/volume1/@appstore/CrashPlan/cache/42/cpbmf.blc, weakCacheLoadFactor=0.8, strongCacheLoadFactor=0.8, strongCacheMaxSize=30000
    
    [11.10.15 20:01:39.721 INFO  MQ-Peer-3    .code42.messaging.peer.PeerLayer] PeerLayer: session authenticated RemotePeer-[guid=42, server=true, state=CONNECTED, mode=PRIVATE, location=dga-sea.crashplan.com:443, public=na, transportPbK=X509.checksum(9a112be1af8a83249b5b4501ec71cd6b), transportPbKRequestable=false, connecting=2015-11-10T20:01:37:539, connected=2015-11-10T20:01:39:714, attempts=0, connectActivity=2015-11-10T20:01:39:714, keepAliveSent=0, minRetry=0, retryDelay=0, reflector=na, #nat=0, session=Session[id=715474606216005474, closed=false, isAcceptor=false, remoteIdentity=ENDPOINT, completedAuth=true, lat=2015-11-10T20:01:39:714, lrt=2015-11-10T20:01:39:714, lwt=2015-11-10T20:01:39:447, #pending=0, enqueued=true, local=192.168.10.20:47731, remote=162.222.40.29:443, usingProtoHeaders=true, usingEncryptedHeaders=true, WAN]]
    
    [11.10.15 20:01:39.902 INFO  MQ-Peer-0    .code42.messaging.peer.PeerLayer] PeerLayer: session authenticated RemotePeer-[guid=4200, server=true, state=CONNECTED, mode=PRIVATE, location=central.crashplan.com:443, public=na, transportPbK=X509.checksum(be4b2a71961d23dabb77ea3851a2fc8d), transportPbKRequestable=true, connecting=2015-11-10T20:01:37:554, connected=2015-11-10T20:01:39:901, attempts=0, connectActivity=2015-11-10T20:01:39:901, keepAliveSent=0, minRetry=0, retryDelay=0, reflector=reflector.crashplan.com:443, #nat=0, session=Session[id=715474606165673826, closed=false, isAcceptor=false, remoteIdentity=ENDPOINT, completedAuth=true, lat=2015-11-10T20:01:39:900, lrt=2015-11-10T20:01:39:900, lwt=2015-11-10T20:01:39:539, #pending=0, enqueued=true, local=192.168.10.20:42390, remote=216.17.8.11:443, usingProtoHeaders=true, usingEncryptedHeaders=true, WAN]]
    
    [11.10.15 20:01:39.906 INFO  MQ-Peer-1    .backup.manifest.ManifestManager] CLEARING MANIFEST; MM[BT 714896218279523394>42: openCount=1, initialized = true, dataFiles.open = true, /volume1/@appstore/CrashPlan/cache/42]
    
    [11.10.15 20:01:39.938 INFO  MQ-Peer-1    manifest.BackupArchiveProperties] Setting LAST MAINT TS to 1447203699938, /volume1/@appstore/CrashPlan/cache/42/cp.properties
    
    [11.10.15 20:01:39.939 INFO  MQ-Peer-1    manifest.BackupArchiveProperties] Setting LAST VERIFY BLOCKS TS to 1447203699939, /volume1/@appstore/CrashPlan/cache/42/cp.properties
    
    [11.10.15 20:01:39.945 INFO  MQ-Peer-1    manifest.BackupArchiveProperties] Setting REDUCE state to OFF, /volume1/@appstore/CrashPlan/cache/42/cp.properties
    
    [11.10.15 20:01:39.966 INFO  MQ-Peer-2    .common.peer.PeerAgentController] WE have an old version, localVersion=1435726800441 (2015-07-01T05:00:00:441+0000), remoteVersion=1437714000501 (2015-07-24T05:00:00:501+0000), remoteGuid=7497247104854324461
    
    [11.10.15 20:01:39.996 INFO  MQ-Peer-1      com.code42.backup.BackupEntity] Using for backup - 714896218279523394>42, initializing manifest.
    
    [11.10.15 20:01:40.202 INFO  MQ-Peer-3    .common.peer.PeerAgentController] WE have an old version, localVersion=1435726800441 (2015-07-01T05:00:00:441+0000), remoteVersion=1437714000501 (2015-07-24T05:00:00:501+0000), remoteGuid=7497247104854324461
    
    [11.10.15 20:01:40.254 INFO  MQ-Peer-0    .common.peer.PeerAgentController] WE have an old version, localVersion=1435726800441 (2015-07-01T05:00:00:441+0000), remoteVersion=1437714000501 (2015-07-24T05:00:00:501+0000), remoteGuid=4200
    
    [11.10.15 20:01:40.297 INFO  MQ-Peer-0    ackup42.service.peer.CPCReceiver] REAUTHORIZE after connect to CPC...
    
    [11.10.15 20:01:40.298 INFO  MQ-Peer-0    backup42.service.peer.Authorizer] AUTH:: REAUTH - [email protected]
    
    [11.10.15 20:01:40.300 INFO  MQ-Peer-0    backup42.service.peer.Authorizer] AUTH:: REAUTH, [email protected], passwordExists=false, requestMessage=null, register=false, firstName=null, lastName=null, registrationKey=null, waitTime=120000
    
    [11.10.15 20:01:40.302 INFO  43520_AUTH-2 backup42.service.peer.Authorizer] AUTH:: *** START *** with [email protected][ REAUTH, [email protected]]
    
    [11.10.15 20:01:40.303 INFO  43520_AUTH-2 backup42.service.peer.Authorizer] AUTH:: Authority address: central.crashplan.com/216.17.8.47
    
    [11.10.15 20:01:40.306 INFO  43520_AUTH-2 backup42.service.peer.Authorizer] AUTH:: [email protected][ guid=714896218279523394, productVersion=4.4.1, authDate=1446924816243, [email protected], [email protected][ checksum=62fbb3833525a1d05683fe0478d7f65d, size=448 ], orgType=CONSUMER, computerType=COMPUTER, address=192.168.10.20:4242, computerName = TITAN, dataKeyChecksum = b01cdd2b099dc7eb454f927c0151beae, configDate=1447203684593, socialNetworkDate=1447203696284, challengeResponse=false, externalAuthenticatorSessionId=null ]
    
    [11.10.15 20:01:40.914 INFO  43520_AUTH-2 backup42.service.peer.Authorizer] AUTH:: [email protected][ authDate=1446924816243, userId=195481, [email protected][ PLUS, key=k7c7w4m98wc2mw99, permissions=[admin.backup.hosted, admin.cpd.restore, admin.backup.advanced_settings, admin.backup.realtime, admin.backup.backup, admin.backup.sets, admin.backup.high_encryption, admin.cpd.adfree, admin.backup.restore], expireDate=2016-11-07T00:59:59:999, [email protected][ na, permissions=[admin.cpd.restore, admin.backup.backup, admin.backup.restore] ]; [email protected][ na, permissions=[admin.cpd.restore, admin.backup.backup, admin.backup.restore] ] ], [email protected][ checksum=62fbb3833525a1d05683fe0478d7f65d, size=448 ], [email protected][ checksum=b01cdd2b099dc7eb454f927c0151beae, size=448 ], [email protected][ checksum=368b156f503ef589f5a8938645954a96, size=1184 ], orgName=CrashPlan, passwordExists=false, reauthorizeInterval=86400000, configDate=1447203696158, hasConfigXml=true, social=null, [email protected][remoteId=136962048763636368, session=715474606165673826, remoteGuid=4200] , externalAuthenticatorSessionKey=null ]
    
    [11.10.15 20:01:40.916 INFO  43520_AUTH-2 backup42.service.peer.Authorizer] AUTH:: Begin resolving config - ourConfigDate=1447203684593, cpcConfigDate=1447203696158
    
    [11.10.15 20:01:40.917 INFO  43520_AUTH-2 backup42.service.peer.Authorizer] AUTH:: Config: CPC config is NEWER; apply CPC config - ourConfigDate=1447203684593, cpcConfigDate=1447203696158
    
    [11.10.15 20:01:40.926 INFO  43520_AUTH-2 backup42.service.peer.Authorizer] AUTH:: Done resolving config after 10ms
    
    [11.10.15 20:01:40.927 INFO  43520_AUTH-2 backup42.service.peer.Authorizer] AUTH::  AppState.reauthorizeInterval=86400000
    
    [11.10.15 20:01:41.053 INFO  43520_AUTH-2   com.backup42.service.CPService] AUTHORIZE with CPC - [email protected][ PLUS, key=k7c7w4m98wc2mw99, permissions=[admin.backup.hosted, admin.cpd.restore, admin.backup.advanced_settings, admin.backup.realtime, admin.backup.backup, admin.backup.sets, admin.backup.high_encryption, admin.cpd.adfree, admin.backup.restore], expireDate=2016-11-07T00:59:59:999, [email protected][ na, permissions=[admin.cpd.restore, admin.backup.backup, admin.backup.restore] ]; [email protected][ na, permissions=[admin.cpd.restore, admin.backup.backup, admin.backup.restore] ] ]
    
    [11.10.15 20:01:41.131 INFO  43520_AUTH-2 om.backup42.service.IdentityInfo] IdentityInfo.guid=714896218279523394
    
    [11.10.15 20:01:41.134 INFO  43520_AUTH-2 om.backup42.service.IdentityInfo] IdentityInfo.authDate=1446924816243
    
    [11.10.15 20:01:41.134 INFO  43520_AUTH-2 om.backup42.service.IdentityInfo] [email protected]
    
    [11.10.15 20:01:41.135 INFO  43520_AUTH-2 om.backup42.service.IdentityInfo] IdentityInfo.securityKeyType=AccountPassword
    
    [11.10.15 20:01:41.136 INFO  43520_AUTH-2 om.backup42.service.IdentityInfo] IdentityInfo.transportPublicKey=bc55b91af1b66d981e8feacdfe3def13
    
    [11.10.15 20:01:41.137 INFO  43520_AUTH-2 om.backup42.service.IdentityInfo] IdentityInfo.orgName=CrashPlan
    
    [11.10.15 20:01:41.138 INFO  43520_AUTH-2 om.backup42.service.IdentityInfo] IdentityInfo.orgType=CONSUMER
    
    [11.10.15 20:01:41.139 INFO  43520_AUTH-2 om.backup42.service.IdentityInfo] IdentityInfo.origin=file: /var/lib/crashplan/.identity
    
    [11.10.15 20:01:41.277 INFO  43520_AUTH-2 up42.service.peer.PeerController] SocialNetworkModel has changed, updating peers.
    
    [11.10.15 20:01:44.714 INFO  MQ-UI-0      backup42.service.ui.UIController] UserActionRequest: CommandMessage[auto.idle]
    
    [11.10.15 20:01:44.762 INFO  MQ-UI-0      .service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=0 B/s, activeThrottleRate=20
    
    [11.10.15 20:01:44.764 INFO  MQ-UI-0      kup42.common.command.CliExecutor] RUN COMMAND: auto.idle  >  [email protected][ auto.idle, success=true, result=null ]
    
    [11.10.15 20:01:45.450 INFO  MQ-Peer-1    com.code42.backup.path.BackupSet] BSM:: SET-1: Setting scan stats in target=714896218279523394>42, scanning=false, numFiles=34, numBytes=27890939, [email protected][ scanning = false, curScanPath = null, scanPaths = {/volume1/Photos/Cylac/Pictures/Wallpaper=ScanPath[path = /volume1/Photos/Cylac/Pictures/Wallpaper, directory = true, numFiles = 33, numDirectories = 1, numSymlinks = 0, numIgnored = 0, totalSize = 27890939, lastScanDate = Tue Nov 10 19:38:13 GMT-05:00 2015]}, checkForDeletes=false, checkingForDeletes=false ]
    
    [11.10.15 20:01:45.470 INFO  MQ-Peer-1    42.backup.path.BackupSetsManager] Adding new backup set. [email protected][ backupSetId=1, [email protected][ path = /volume1/@appstore/CrashPlan/cache/cpgft1, closed = false, hasLock = true, dataSize = 4408, headerSize = 0], numTodos = 34, numBytes = 27890939], rules=PathSelectionRules[pathSet = [+/volume1/Photos/Cylac/Pictures/Wallpaper/;w], userExcludes = []; {Macintosh=[(?i).*/backups.backupdb/.*]}], [email protected][ scanning = false, curScanPath = null, scanPaths = {/volume1/Photos/Cylac/Pictures/Wallpaper=ScanPath[path = /volume1/Photos/Cylac/Pictures/Wallpaper, directory = true, numFiles = 33, numDirectories = 1, numSymlinks = 0, numIgnored = 0, totalSize = 27890939, lastScanDate = Tue Nov 10 19:38:13 GMT-05:00 2015]}, checkForDeletes=false, checkingForDeletes=false ], #targets=1]
    
    [11.10.15 20:01:45.497 INFO  MQ-Peer-1    ackup.watcher.ScheduledFileQueue] SFQ:1: set scheduledDelay=900000, minimumDelay=60000; ScheduledFileQueue[1, scheduledDelay = 300000, nextScheduledTime = Wed Dec 31 19:00:00 GMT-05:00 1969, flushing = false, stats = ScheduledFileStats[numFiles = 0, numBytes = 0, nextScheduledTime = Wed Dec 31 19:00:00 GMT-05:00 1969], #actions = 0]
    
    [11.10.15 20:01:45.502 INFO  MQ-Peer-1    atcher.ScheduledFileQueueManager] SFQM: Not running when updating watch paths.; ScheduledFileQueueManager[, watchPaths = [], delayCheck = false, queues = [ScheduledFileQueue[1, scheduledDelay = 900000, nextScheduledTime = Tue Nov 10 20:16:45 GMT-05:00 2015, flushing = false, stats = ScheduledFileStats[numFiles = 0, numBytes = 0, nextScheduledTime = Wed Dec 31 19:00:00 GMT-05:00 1969], #actions = 0]]]
    
    [11.10.15 20:01:45.644 INFO  141_ScanWrkr com.code42.backup.path.BackupSet] BSM:: SET-1: shouldScan: Scan now because 'scanNow' was issued.; [email protected][ backupSetId=1, [email protected][ path = /volume1/@appstore/CrashPlan/cache/cpgft1, closed = false, hasLock = true, dataSize = 4408, headerSize = 0], numTodos = 34, numBytes = 27890939], rules=PathSelectionRules[pathSet = [+/volume1/Photos/Cylac/Pictures/Wallpaper/;w], userExcludes = []; {Macintosh=[(?i).*/backups.backupdb/.*]}], [email protected][ scanning = false, curScanPath = null, scanPaths = {/volume1/Photos/Cylac/Pictures/Wallpaper=ScanPath[path = /volume1/Photos/Cylac/Pictures/Wallpaper, directory = true, numFiles = 33, numDirectories = 1, numSymlinks = 0, numIgnored = 0, totalSize = 27890939, lastScanDate = Tue Nov 10 19:38:13 GMT-05:00 2015]}, checkForDeletes=false, checkingForDeletes=false ], #targets=1]
    
    [11.10.15 20:01:45.650 INFO  141_ScanWrkr 42.backup.path.BackupSetsManager] BSM:: Running full scan. throttler=800/1000; BackupSetsManager[ scannerRunning = true, scanInProgress = false, fileQueueRunning = false, fileCheckInProgress = false, errorRescan=false ]
    
    [11.10.15 20:01:45.646 INFO  MQ-Peer-1    .backup.manifest.ManifestManager] ManifestManager constructed.; MM[BT 714896218279523394>4200: openCount=0, initialized = false, dataFiles.open = false, /volume1/@appstore/CrashPlan/cache/4200]
    
    [11.10.15 20:01:45.714 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.authenticated=true
    
    [11.10.15 20:01:45.722 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.authorized=true
    
    [11.10.15 20:01:45.724 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] [email protected][ PLUS, key=k7c7w4m98wc2mw99, permissions=[admin.backup.hosted, admin.cpd.restore, admin.backup.advanced_settings, admin.backup.realtime, admin.backup.backup, admin.backup.sets, admin.backup.high_encryption, admin.cpd.adfree, admin.backup.restore], expireDate=2016-11-07T00:59:59:999, [email protected][ na, permissions=[admin.cpd.restore, admin.backup.backup, admin.backup.restore] ]; [email protected][ na, permissions=[admin.cpd.restore, admin.backup.backup, admin.backup.restore] ] ]
    
    [11.10.15 20:01:45.725 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.modelFilename=conf/service.model
    
    [11.10.15 20:01:45.726 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.loginKeyPrimaryFilename=conf/service.login
    
    [11.10.15 20:01:45.727 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] [email protected][ checksum=62fbb3833525a1d05683fe0478d7f65d, size=448 ]
    
    [11.10.15 20:01:45.728 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.historyLocale=en_US
    
    [11.10.15 20:01:45.728 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.loginDeferred=false
    
    [11.10.15 20:01:45.729 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] [email protected]
    
    [11.10.15 20:01:45.730 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.authRules=AuthorizeRules [ldap=false, minPasswordLength=5, usernameIsAnEmail=true, deferredAllowed=false]
    
    [11.10.15 20:01:45.731 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.authorityVersion=1437714000501
    
    [11.10.15 20:01:45.732 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.patchesExist=false
    
    [11.10.15 20:01:45.733 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.migrationLastConfigFileRequestMs=null
    
    [11.10.15 20:01:45.734 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.migrationCoreConfigFilePath=null
    
    [11.10.15 20:01:45.735 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.migrationCustomConfigFilesPaths=null
    
    [11.10.15 20:01:45.736 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.dataKey[checksum]=b01cdd2b099dc7eb454f927c0151beae
    
    [11.10.15 20:01:45.737 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.secureDataKey[checksum]=368b156f503ef589f5a8938645954a96
    
    [11.10.15 20:01:45.738 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.securityKeyType=AccountPassword
    
    [11.10.15 20:01:45.739 INFO  43520_AUTH-2 kup42.service.model.ServiceModel] ServiceModel.secureDataKeyQA[checksum]=null
    
    [11.10.15 20:01:45.740 INFO  43520_AUTH-2 service.model.SocialNetworkModel] SocialNetworkModel.socialNetworkDate=1447203696284
    
    [11.10.15 20:01:45.742 INFO  43520_AUTH-2 service.model.SocialNetworkModel] [email protected][guid=42, name=CrashPlan Central, nodeGuid=633404775303479297, destinationGuid=42, fullAddress=dga-sea.crashplan.com:443, publicAddress=null, userId=1, host, storageServer, target, availableTarget, connected, transportPbK=X509.checksum(9a112be1af8a83249b5b4501ec71cd6b) ]
    
    [11.10.15 20:01:45.743 INFO  43520_AUTH-2 service.model.SocialNetworkModel] SocialNetworkModel.computer(ME)[email protected][guid=714896218279523394, name=TITAN, fullAddress=192.168.10.20:4242, publicAddress=XXX.XXX.XXX.XXX:4242, userId=195481, self, own, availableTarget, connected, dataKeyChecksum=b01cdd2b099dc7eb454f927c0151beae ]
    
    [11.10.15 20:01:45.744 INFO  43520_AUTH-2 service.model.SocialNetworkModel] SocialNetworkModel.computer(CPC)[email protected][guid=4200, name=CrashPlan Friend, authorityGuid=4200, fullAddress=central.crashplan.com:443, publicAddress=null, userId=1, cpc, host, connected, transportPbKRequestable, transportPbK=X509.checksum(be4b2a71961d23dabb77ea3851a2fc8d) ]
    
    [11.10.15 20:01:45.745 INFO  43520_AUTH-2 service.model.SocialNetworkModel] SocialNetw[email protected][ userId=195481, name=Cylac, [email protected] ]
    
    [11.10.15 20:01:45.747 INFO  43520_AUTH-2 service.model.SocialNetworkModel] [email protected][ userId=1, name=Admin, username=admin ]
    
    [11.10.15 20:01:45.748 INFO  43520_AUTH-2 service.model.SocialNetworkModel] [email protected]72284[ 714896218279523394>42, destinationGuid=42, mountVersionTx=MountVersionTx [fcuVersion=714925337036320666, mountPointId=4022, mountVersion=1], archiveBytes=0, selectedBytes=0, selectedFiles=0, todoBytes=0, todoFiles=0, lastActivity=null, lastCompletedBackup=null, lastConnected=null, percentComplete=0.0]
    
    [11.10.15 20:01:45.750 INFO  43520_AUTH-2 .backup42.service.model.AppState] AppState.reauthorizeInterval=86400000
    
    [11.10.15 20:01:45.752 INFO  43520_AUTH-2 .backup42.service.model.AppState] AppState.lastAuthorizedTime=2015-11-07T14:33:43:045
    
    [11.10.15 20:01:45.753 INFO  43520_AUTH-2 .backup42.service.model.AppState] AppState.sleepMinutes=0
    
    [11.10.15 20:01:45.753 INFO  43520_AUTH-2 .backup42.service.model.AppState] AppState.firstRun=false
    
    [11.10.15 20:01:45.754 INFO  43520_AUTH-2 ackup42.service.model.AlertModel] AlertModel.newAlert=false
    
    [11.10.15 20:01:45.755 INFO  43520_AUTH-2 ackup42.service.model.AlertModel] AlertModel.newDesktopAlert=false
    
    [11.10.15 20:01:45.756 INFO  43520_AUTH-2 42.service.model.RestoreJobQueue] RestoreJobQueue=EMPTY
    
    [11.10.15 20:01:45.757 INFO  43520_AUTH-2 backup42.service.peer.Authorizer] AUTH:: CPC session is LOGGED_IN
    
    [11.10.15 20:01:45.839 INFO  43520_AUTH-2 on.net.ConnectionDiscoveryClient] CDC:: Stopped., ConnectionDiscoveryClient[started = false, listenPort = 0, routerIp = null, testId = 0, success = false, externalAddress = null, externalPort = -1, externalType = Unknown, status = null, uPnP = null, natPMP = null, owner = [email protected][[email protected]:4242], lastFour = 3394, worker = [email protected][ threadName = CDCWorker, stopped = true]]
    
    [11.10.15 20:01:45.875 INFO  141_ScanWrkr com.code42.backup.path.BackupSet] BSM:: SET-1: Running scan.; [email protected][ backupSetId=1, [email protected][ path = /volume1/@appstore/CrashPlan/cache/cpgft1, closed = false, hasLock = true, dataSize = 4408, headerSize = 0], numTodos = 34, numBytes = 27890939], rules=PathSelectionRules[pathSet = [+/volume1/Photos/Cylac/Pictures/Wallpaper/;w], userExcludes = []; {Macintosh=[(?i).*/backups.backupdb/.*]}], [email protected][ scanning = false, curScanPath = null, scanPaths = {/volume1/Photos/Cylac/Pictures/Wallpaper=ScanPath[path = /volume1/Photos/Cylac/Pictures/Wallpaper, directory = true, numFiles = 33, numDirectories = 1, numSymlinks = 0, numIgnored = 0, totalSize = 27890939, lastScanDate = Tue Nov 10 19:38:13 GMT-05:00 2015]}, checkForDeletes=false, checkingForDeletes=false ], #targets=1]
    
    [11.10.15 20:01:45.919 INFO  141_ScanWrkr m.code42.backup.save.BackupQueue] BQ:: scanStarted. backupSetId=1; BC[714896218279523394>42, sameOwner=f, backupConnected=f, authorized=f, usingForBackup=t, backupReady=f, backingUp=f, validating=f, closing=f, keepBlockState=0, con=0, val=0, readyCheckTime=0, MM[BT 714896218279523394>42: openCount=0, initialized = true, dataFiles.open = false, /volume1/@appstore/CrashPlan/cache/42], session=null, syncHandler=null, hosted=t, hostedCloud=t, replacing=f, selectedForBackup=f, selectedForRestore=f, validationNeeded=f, backupUsageTime=0, [email protected][ , hasRestoreEnv=false, hasRestoreJob=false ], cacheMaintenanceState=null, BackupQueue[714896218279523394>42, running=f, #tasks=0, sets=[BackupFileTodoSet[backupSetId=1, guid=42, doneLoadingFiles=t, doneLoadingTasks=f, [email protected][ path = /volume1/@appstore/CrashPlan/cache/cpft1_42, closed = false, hasLock = true, dataSize = 12, headerSize = 0], numTodos = 0, numBytes = 0]]], env=null, [email protected][ threadName = BQTodoWkr-42, stopped = true], [email protected][ threadName = BQTaskWrk-42, stopped = true]] ]
    
    [11.10.15 20:01:45.947 INFO  ub-BackupMgr 42.service.history.HistoryLogger] HISTORY:: [TITAN Backup] Scanning for files to back up
    
    [11.10.15 20:01:46.214 INFO  141_ScanWrkr e42.backup.manifest.FileManifest] Start building FMF Indexes...dataSize=0, FileManifest[[email protected][ path = /volume1/@appstore/CrashPlan/cache/42/cpfmf, closed = false, hasLock = true, dataSize = 0, headerSize = 0], [email protected][ path = /volume1/@appstore/CrashPlan/cache/42/cphdf, closed = false, hasLock = true, dataSize = 0, headerSize = 0], indexingTodoList=LegacyIndexingTodoListFile [[email protected][ path = /volume1/@appstore/CrashPlan/cache/42/cpfmfl, keyLength = 24], isOpen=false], stats=FMFStats[numSavedFiles = 0, numEntries = 0]]
    
    [11.10.15 20:01:46.244 INFO  141_ScanWrkr e42.backup.manifest.FileManifest] Done building FMF Indexes! time(ms)=39, FMFStats[numSavedFiles = 0, numEntries = 0], FileManifest[[email protected][ path = /volume1/@appstore/CrashPlan/cache/42/cpfmf, closed = false, hasLock = true, dataSize = 0, headerSize = 0], [email protected][ path = /volume1/@appstore/CrashPlan/cache/42/cphdf, closed = false, hasLock = true, dataSize = 0, headerSize = 0], indexingTodoList=LegacyIndexingTodoListFile [[email protected][ path = /volume1/@appstore/CrashPlan/cache/42/cpfmfl, keyLength = 24], isOpen=false], stats=FMFStats[numSavedFiles = 0, numEntries = 0]]
    
    [11.10.15 20:01:46.669 INFO  141_ScanWrkr m.code42.backup.save.BackupQueue] BQ:: scanDone. backupSetId=1, numFiles=34, numBytes=27890939; BC[714896218279523394>42, sameOwner=f, backupConnected=f, authorized=f, usingForBackup=t, backupReady=f, backingUp=f, validating=f, closing=f, keepBlockState=0, con=0, val=0, readyCheckTime=0, MM[BT 714896218279523394>42: openCount=1, initialized = true, dataFiles.open = true, /volume1/@appstore/CrashPlan/cache/42], session=null, syncHandler=null, hosted=t, hostedCloud=t, replacing=f, selectedForBackup=f, selectedForRestore=f, validationNeeded=f, backupUsageTime=0, [email protected][ , hasRestoreEnv=false, hasRestoreJob=false ], cacheMaintenanceState=null, BackupQueue[714896218279523394>42, running=f, #tasks=0, sets=[BackupFileTodoSet[backupSetId=1, guid=42, doneLoadingFiles=f, doneLoadingTasks=f, [email protected][ path = /volume1/@appstore/CrashPlan/cache/cpft1_42, closed = false, hasLock = true, dataSize = 4408, headerSize = 0], numTodos = 34, numBytes = 27890939]]], env=null, [email protected][ threadName = BQTodoWkr-42, stopped = true], [email protected][ threadName = BQTaskWrk-42, stopped = true]] ]
    
    [11.10.15 20:01:46.682 INFO  141_ScanWrkr com.code42.backup.path.BackupSet] BSM:: SET-1: Done scanning files. time(ms)=783, stopped=false; [email protected][ backupSetId=1, [email protected][ path = /volume1/@appstore/CrashPlan/cache/cpgft1, closed = false, hasLock = true, dataSize = 4408, headerSize = 0], numTodos = 34, numBytes = 27890939], rules=PathSelectionRules[pathSet = [+/volume1/Photos/Cylac/Pictures/Wallpaper/;w], userExcludes = []; {Macintosh=[(?i).*/backups.backupdb/.*]}], [email protected][ scanning = false, curScanPath = null, scanPaths = {/volume1/Photos/Cylac/Pictures/Wallpaper=ScanPath[path = /volume1/Photos/Cylac/Pictures/Wallpaper, directory = true, numFiles = 33, numDirectories = 1, numSymlinks = 0, numIgnored = 0, totalSize = 27890939, lastScanDate = Tue Nov 10 20:01:46 GMT-05:00 2015]}, checkForDeletes=false, checkingForDeletes=false ], #targets=1]
    
    [11.10.15 20:01:46.691 INFO  141_ScanWrkr 42.backup.path.BackupSetsManager] BSM:: Done scanning files. time(ms)=1019, stopped=false; BackupSetsManager[ scannerRunning = true, scanInProgress = false, fileQueueRunning = false, fileCheckInProgress = false, errorRescan=false ]
    
    [11.10.15 20:01:46.694 INFO  141_ScanWrkr om.code42.utils.SystemProperties] == MEMORY End of scan; maxMemory=185.60MB, totalMemory=20.70MB, freeMemory=9.50MB, usedMemory=11.20MB
    
    [11.10.15 20:01:46.700 INFO  141_ScanWrkr om.code42.utils.SystemProperties] ===  GARBAGE COLLECT: End of scan ===
    
    [11.10.15 20:01:47.387 INFO  141_ScanWrkr om.code42.utils.SystemProperties] == MEMORY End of scan; maxMemory=185.60MB, totalMemory=20.70MB, freeMemory=12.50MB, usedMemory=8.20MB
    
    [11.10.15 20:01:47.470 INFO  141_ScanWrkr 42.backup.path.BackupSetsManager] BSM:: Initializing scheduled file queue watcher driver.
    
    [11.10.15 20:01:47.661 INFO  ub-BackupMgr 42.service.history.HistoryLogger] HISTORY:: [TITAN Backup] Scanning for files completed in < 1 minute: 34 files (27.90MB) found
    
    [11.10.15 20:01:47.814 INFO  43520_AUTH-2 backup42.service.peer.Authorizer] AUTH:: *** END *** Success after 7sec
    
    [11.10.15 20:01:48.403 INFO  Thread-14    om.backup42.service.AppLogWriter] WRITE app.log in 1sec
    
    [11.10.15 20:01:48.811 INFO  MQ-UI-1      backup42.service.ui.UIController] UserActionRequest: CommandMessage[force.idle]
    
    [11.10.15 20:01:48.813 INFO  MQ-UI-1      .service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=0 B/s, idleThrottleRate=80
    
    [11.10.15 20:01:48.814 INFO  MQ-UI-1      kup42.common.command.CliExecutor] RUN COMMAND: force.idle  >  [email protected][ force.idle, success=true, result=null ]
    
    [11.10.15 20:01:55.661 INFO  MQ-UI-0      backup42.service.ui.UIController] UserActionRequest: CommandMessage[auto.idle]
    
    [11.10.15 20:01:55.663 INFO  MQ-UI-0      .service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=0 B/s, activeThrottleRate=20
    
    [11.10.15 20:01:55.665 INFO  MQ-UI-0      kup42.common.command.CliExecutor] RUN COMMAND: auto.idle  >  [email protected][ auto.idle, success=true, result=null ]
    
    [11.10.15 20:02:17.719 INFO  Thread-19    om.backup42.service.AppLogWriter] WRITE app.log in 376ms
    
    [11.10.15 20:02:36.312 INFO  l-7-thread-1 kup42.service.peer.ConfigUpdater] ConfigUpdater:: CPCStoreConfigMessage timed out
    
    [11.10.15 20:02:36.314 INFO  l-7-thread-1 kup42.service.peer.ConfigUpdater] ConfigUpdater:: COMPLETE SendConfigUpdate
    
    [11.10.15 20:02:36.315 INFO  l-7-thread-1 kup42.service.peer.ConfigUpdater] ConfigUpdater:: START UpdateConfigFromXml
    
    [11.10.15 20:02:36.317 INFO  l-7-thread-1 up42.common.config.ServiceConfig] ServiceConfig:: applyConfig() BEGIN with ConfigProperties [systemProperties=false, publishMode=false, publishOs=null, preservePublish=false, applyingDefaults=false, clientOnly=true, publishDefaults=false, applyPost=true, format=true, enforceLocked=false, strict=true]
    
    [11.10.15 20:02:36.500 INFO  l-7-thread-1 om.code42.utils.SystemProperties] getUserHomes(): userBase=/home, userHomes=[]
    
    [11.10.15 20:02:36.673 INFO  l-7-thread-1 up42.common.config.ServiceConfig] ServiceConfig:: applyConfig() END
    
    [11.10.15 20:02:36.912 INFO  l-7-thread-1 kup42.service.peer.ConfigUpdater] ConfigUpdater:: FINISH Received config from server (configDateMs=1447203696158, updateXml=true, pathVariablesReplaced=false, updateDate=false, conflicting=false, caller=AUTH_APPLY_NEWER_CPC_CONFIG).
    
    [11.10.15 20:02:37.496 INFO  l-7-thread-1 kup42.service.peer.ConfigUpdater] ConfigUpdater:: COMPLETE UpdateConfigFromXml
    
    
    #297
    an
    an
    Keymaster

    Hi,

    If “Java MX” returned 192Mb you should raise it as per instructions of the article, that value is very low. Try running CrashPlan again with java max heap set to 450Mb and if that doesn’t cut it, put in 512Mb.

    You can see on the log that you have very little available memory:

    == MEMORY End of scan; maxMemory=185.60MB, totalMemory=20.70MB, freeMemory=12.50MB, usedMemory=8.20MB

     

     

    #300

    Cylac
    Participant

    Hi, If “Java MX” returned 192Mb you should raise it as per instructions of the article, that value is very low. Try running CrashPlan again with java max heap set to 450Mb and if that doesn’t cut it, put in 512Mb. You can see on the log that you have very little available memory:

    <span style=”font-family: Roboto, Arial, sans-serif; font-size: 14px; line-height: 17.5px;”>== MEMORY End of scan; maxMemory=185.60MB, totalMemory=20.70MB, freeMemory=12.50MB, usedMemory=8.20MB</span>

    I had tried boosting that value in the past and it had no effect. I just changed it back to 450M as you suggested. Now it just says “Waiting for back..”

    How can I tell if it’s actually doing something in the background? The files I’m trying to backup comes up to like 35MB so I’d guess it wouldn’t take long to process.

    #301
    an
    an
    Keymaster

    Have you tried to force the compacting process, as suggested in the article?

    As far as I can tell there is no way of being sure of what it’s doing when it’s stalled like that. In my case I pressed the compact button a few times and only after long hours I saw the backup being made again.

     

    #302

    Cylac
    Participant

    Have you tried to force the compacting process, as suggested in the article? As far as I can tell there is no way of being sure of what it’s doing when it’s stalled like that. In my case I pressed the compact button a few times and only after long hours I saw the backup being made again.

    The compact button is greyed-out since I have nothing backed-up to CrashPlan yet.

    I have to delete the cloud archive and press Start Backup for it to initial itself.. then it just sits at “Connecting to backup destination”. Last time I left it at that stage for over 12hrs and it never went any further.

    #303
    an
    an
    Keymaster

    Hm, that sounds more like it could be network issues. Have you checked the articles at code42?

    http://support.code42.com/CrashPlan/4/Troubleshooting/Connecting_To_CrashPlan_Central_Or_CrashPlan_PRO_Online

     

     

    #312
    an
    an
    Keymaster

    (side note: I’ve split your situation into a different topic for forum readability purposes)

    #317

    Cylac
    Participant

    Hm, that sounds more like it could be network issues. Have you checked the articles at code42? http://support.code42.com/CrashPlan/4/Troubleshooting/Connecting_To_CrashPlan_Central_Or_CrashPlan_PRO_Online

    The CrashPlan Central is GREEN meaning it’s connected. I can even <span style=”color: #00920b; font-family: ‘Source Code Pro’, monospace; font-size: 14px; line-height: 14px;”>telnet central.crashplan.com 443 </span><span style=”line-height: 1.5;”>as code42’s support site suggested.</span>

    I’m at a lost here… I really don’t understand why it’s not working. I’m normally pretty good at troubleshooting stuff like this.. but this one is beating me so far!! ARGH!!! lol

    #325
    an
    an
    Keymaster

    Well, it could be a firewall issue… Can you disable it temporarily to test it out?

    In my case this is what I have set (for years now) on my router:

    Protocol: TCP
    Port Interval: 4242 - 4242
    Convert to: 4242 - 4242
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  • The topic ‘CrashPlan doesn’t work past “Waiting for backup”’ is closed to new replies.
https://i2.wp.com/crashplanbackup.com/wp-content/uploads/2015/11/crashplan-fix.png?fit=512%2C512&ssl=1https://i2.wp.com/crashplanbackup.com/wp-content/uploads/2015/11/crashplan-fix.png?resize=150%2C150&ssl=1CylacHome › Forums › CrashPlan on Synology DiskStation NAS › CrashPlan doesn’t work past “Waiting for backup” This topic has 10 replies, 2 voices, and was last updated 1 year, 10 months ago by  an.Viewing 11 posts - 1 through 11 (of 11 total) Author Posts November 11, 2015 at 00:31 #294 CylacParticipant should this work...Unofficial Help & Support Forum for CrashPlan, Cloud Backup and Cloud Storage Solutions - Find Help, Support and a Knowledge base

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